My love texts me that State Farm has sent him the estimate for F2, but he can't open it. I can't either, but I call shop B to make certain that they had the estimate before I went on to call State Farm. They do, if they find that they need more done, they will phone the estimator.
I phone State Farm. I was able to speak with a lovely woman from Georgia. She was able to resend the estimate and . . . it is $1000 less than the first one which was already a bit light. They want my market muffler replaced with the cheapest possible muffler around-- one from O'Reilly's Auto Parts, which is basically the equivalent to buying fine china at Big Lots.
I hate State Farm.
So now I have a call back. We want the parts on the car we just purchased to be the parts that are supposed to be on there, not just whatever cheap crap they decide that they will pay for. Will I get my way? Probably not.
It was not our fault, yet we are the ones to suffer for people who don't freaking know how to yield. UGH.
- - - - - - - - - -
Now that I have received my call back, pressing on with the saga that is State Farm . . .
They finally passed me on to our "claim team." The woman told me that she realizes that I haven't even made my first payment yet and that their insured hit me before we even owned the car for a week, but that State Farm was not going to approve use of parts any better than those that are presently on our vehicle.
I asked for a manager.
"He's busy. He won't approve anything better anyhow."
"What is his name?"
"I can't give you that."
"May I have his phone number or email?"
"I can't give you that."
"What is your name?"
"Cecelia."
"And what state are you in?"
"I'm not authorized to release that."
"Interesting because I spoke to two lovely ladies today. The first woman was in Georgia and the second woman I just spoke to was in Arizona. Why could they tell me where they were and you can't?"
"I can't release that information. I can have him phone you back."
I yelled at her and hung up. I'm not expecting a return call from her manager.
I phoned the shop where the Forester is being repaired. Keith's lovely wife (I really need to find out her name) went over the estimate with me, explained the muffler part choice and the fact that they are both being replaced so that the back of the car looks right. (State Farm initially only approved one.) Keith gets dealer parts at auto parts store prices, so the car will be fixed right, will be in the shop for 2 weeks and all will be well.
Keith and his wife will be getting a lovely box of homemade cookies.
Thank you for allowing me to vent.
No comments:
Post a Comment