---------- Original Message ----------
Subject: RE: A gift box question
Date: Wed, 29 Dec 2010 09:18:36 -0500 (EST)
Actually Amy, I am a manager of sorts; I own [ - - - .]
[ - - - ] no longer prints expirations on their jar lids and they haven't had that shape of jar or style lid for awhile; we don't have any on the shelf. That's why I thought you were intrepreting our pricing sticker as an expiration date. That happens.
I am glad that you are familiar with [ - - - ] and you must realize then that our product guarantee policies are simple. Whether you were re-gifted or wherever your jar came from, we'll replace it. We're not beyond human error here, and it may well have been our error, but I don't know where the jar came from. Regardless, bring it in and we'll replace it, or we can mail you a rplacement jar.
I apologize that you misintrepreted the motive of my explanation below.
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My response back:
Thank you so much for your response. Since you haven't had that style of jar in quite some time, it isn't up to you to replace product that has perhaps been passed on. I do appreciate your getting back to me and telling me about the change of style of jar. That does make a heap of difference.
I'm sorry for whatever time that you've had invested in trying to help me.
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I admit that I was a bit more apologetic and wordier, but Hubs made me simplify. The original response back irritated him, too.
So there we have it folks. The sauce will hit the round file and we'll be dining on some lovely noodles with Italian dipping sauce on the side.